Change the world with your donation

How to request a payout?

When you reach the minimum donation of 20 euros (for charitable organisations in Germany or Austria) or 50 euros (private fundraisers and organisations outside of Germany or Austria), you can make a partial withdrawal, even if you have not 100 percent completed your collection goal. For a withdrawal from the donations you have already raised, you will need to make a request through Payouts are done weekly (normally on Tuesdays). It is important that you request the payout before 10 am CET.

Log into and click “My betterplace”, visit your project page and go to the top right and click on the “Administration” tab. On the left hand side in the menu you can find the point “Request payout”. If you click on it, you can see the mini-statistics of how much money you have raised in total on, how much money you have already withdrawn from your account, and how much money is waiting to be requested at the moment.

If your funds were donated more than 15 days prior, you will find the button “Request payout” just to the right of the mini-statistics. Below the mini-statistics you can see a list of all the payouts already made:

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After you click on the link, you will get to an overview page. There you can see the total amount of money you can currently request. Below that, you can see how you can divide the amount between the individual needs you listed for your project, that is: how much money for each need is available for withdrawal. Now you can click on the amounts you would like to withdraw from each of your active needs. Check that the amount listed is how much you wish to withdraw and click “Continue”.

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A total sum of the amount you want to withdraw will be shown on the next page as well. In addition, the account number to which will transfer the money is shown here. And you can add a note to the payment reason which will appear on your bank statement:

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Before you finalize the payment request, there is one more step. Write a blog entry for your project page, thanking donors and further explain how their money will be used. Maybe something has changed in your project and you need to use the money for something other than what is listed. Or maybe the price of the textbooks you planned to buy just went down and now you can buy the textbooks and pencils as well. The more transparently you present the uses of donations, the more valuable this form of documentation is for donors.

Take some time out for your entry because it can really help convince people to donate to your project in the future. Remember that your entry must be at least 140 characters long.

After you have finished your text, double check if everything is correct and click on the “Request payout” button. If the request was successful, you will land back on your overview page. Here the request is being confirmed and you can see that the payout is in progress. Once the transfer of money is made, you will receive an automated e-mail. Only at this time your blog entry about donation usage will appear on your project page.

Still have questions? The Project & Organisation Team will gladly help. E-mail us at [email protected].