How can I contact my supporters personally?

On there are several ways to thank your supporters for their donation and motivate them to continue their commitment. This helps you to build up a continuous relationship with your donors.

⌲ Personal messages on

The “transaction protocol“ gives you an overview of all of the donations your project has received including date, time, amount, purpose and the name of the donor. Here you also have the possibility to send them a personal (thank you-) message within 21 days after their donations. In order to do so simply click on the letter-symbol next to the respective name:

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After clicking on the letter-symbol you can write a personal thank you - message, that will be send directly to the donor via email. After sending the message this will be marked in the transaction protocol with an eye-symbol. If you click on this symbol you can review the message sent.

Registered donors can be contacted independently from the date of their donation directly via Simply click on the name to do so:

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Donor contact data for download

In your administration section you also find the point “contact data” you can download a csv document with donor contact data. In this overview you will find the information of donors that explicitly agreed to forward their contact details to your organisation. 

Newsletter to all your supporters

All the donors who want to receive news on the project will receive the news you publish on your project page if you send them out via the newsletter-feature.