Transparency and General Information

The donation platform is run and operated by, a non-profit corporation, Schlesische Straße 26, D-10997 Berlin (hereinafter:

We use personal data collected upon visiting our websites according to the validly applicable data protection and privacy laws and regulations and only to the extent that this is necessary for the intended purpose or any consent given by you.

In addition to this data protection and privacy policy, the Terms and Conditions of Use and Donation must be observed. Upon registering a project or an organization, a volunteer search or a company, additional terms and conditions shall be applicable.

The Collection, Processing and Use of Data


Certain areas of are accessible to you without the requirement of any information from you about who you are or any entry of personal information. In order to access higher operations such as “Financial Donations”, “Time Donations” or “Donation Collection” additional information will be required in order to allow us to identify you. We collect this information in order to process the transaction or to maintain your registration as a user at In order to conduct an organization, project or time donation search or a search for an enterprise you will be required to initially register as a user.

Some information will automatically be collected from your computer, while you surf on the pages of and will be saved in a protocol file, the server log. Your IP address, date and retrieval time, browser version and type, operating system, prior and subsequent URLs, data amounts transferred and whether or not the retrieval was successful will all be saved.

This data will be used by without any specific reference to you only for technical or statistical troubleshooting purposes as well as for platform optimization. The IP address will only be temporarily saved for the term of access and any personal data regarding the sequence of access and retrieval or any other use will be immediately deleted or blocked upon ending the session, unless other retention times with respect to deletion are provided for by law or contract. The additional use of data, particularly the IP address for statistical purposes will be carried out in an anonymous form, meaning a truncated IP address. Upon suspicion of illegal use or technical disturbances with respect to the security of the platform, reserves the right to evaluate and use existing data to prevent or address such activity.

Registration Process

When you register for the first time as a user, certain information required by such as your name, e-mail address, password and gender will be collected and saved. This information is needed to permit use. We use your name and your e-mail address only for follow-up questions, confirmation of donations, or if there is any new information of personal interest to you (please see Notifications and Newsletter). During the registration process you will receive an e-mail requesting you to confirm your registration information according to the instructions outlined in the e-mail. All other information about yourself including any other written information or other contributions (photographs) on is voluntary (especially using the tool “Create Profile” in your “My” account).

If as a user you register an organization or an enterprise, we also save your title and position as a representative of the organization or enterprise as well as information provided by you about the organization/enterprise. If you register a project or time donation search, we will also save your information, particularly the address, and specifically for projects, recipient banking information so that donations received can be remitted. This data serves as information for other users and potential supporters.  It will be stored and published on, save for the password and banking information.

Financial Donation Process

Information about fundraising donations through will be saved, processed and used for legal and tax purposes. will use and process your name, e-mail address, the object of your charitable donation, the timing of the donation, the amount of the donation and the mode of payment during the donation process. Furthermore, the IP address will be forwarded to the “Payment Service Provider”. Moreover, your address will be used and processed for tax-deductible charitable donations, provided that you wish to have a donation confirmation. Your name and, if available, your picture will appear on the betterplace project page as a supporter upon completion of the donation process. You may also choose to display the donated amount, if you desire.

We use your name and your e-mail address only for follow-up questions, confirmation of donations, or if there is any new information of personal interest to you (please see Newsletter & Personal Notifications).

No personal login data will be saved or displayed during the donation process on

No personal banking information will be displayed during the donation process on We save your personal banking information only in case of a SEPA Direct Debit Mandate for purposes of concluding contractual performance, completing the donation process, or for other accounting and settlement purposes. In all other cases your personal banking information will only be collected temporarily. Your personal banking information will always be transferred via the participating financial institution’s secure interface in order to process the transaction.

The collection, saving and use of unregistered user data for anonymous donations occurs in the same manner, although no information at all will be publicly displayed on

Publication of Personal Information, Especially Information About Projects in Blogs and in Your Profile survives predominately as a platform through the exchange of user information. All information furnished by you about yourself, your pictures, information about projects and blogs, your comments, or donations made will be published on and thus accessible on the Internet.

According to the Terms and Conditions of Use and Donation (No. 4 “License Rights”)’s license rights also include, inter alia, using content for or gAG advertising materials as well as online and/or offline use over the API interface on the websites of partners. You assent to this upon registering at

Canceling Your User Account and Deletion of Your Data

You may terminate your user account at at anytime. Simply send an e-mail to with the subject “Cancel Membership” or use the corresponding option on the platform.

If you cancel your user account or in the event of an objection, your personal data will be deleted, unless other retention times with respect to deletion are provided for by law or contract or retention is required in order to conclude contractual performance, complete the donation process, or for other accounting and settlement purposes.

Your financial donation projects and fundraising campaigns will not be deleted, provided they have already received donations, as well as your blog postings and other comments. In such an event, we shall make them anonymous upon request.

Data Transmittal

Personal Data will not be transmitted to third parties, unless you have assented to this or this occurs for some other reason pursuant to “Other Rights of betterplace”.

After the donation process has been completed, we offer you the opportunity to decide whether you would like to release your information to the organization which you have helped support, or rather to its responsible project managers. Your assent is given by activating a checkmark in the corresponding options field on the webpage. Your name, address, and e-mail together with the donation amount, date and goal will be forwarded. This information is forwarded so that the organization which you have helped support, or rather the project manager can periodically send you an information about the organization’s work and the project’s progress (e.g. newsletter). may transmit personal data of the project manager, whose project contents are used via the API on websites of partners, to these partners for the purpose of contact between these partners and the project manager.

If you use a product of our subsidiary – betterplace Solutions GmbH – your data will be transmitted to our subsidiary for the purpose of contract agreement on the use of the subsidiary’s products. Newsletter & Personal Notifications

Occasionally we will send you an e-mail informing you about current themes and other general news at ( You may stop the future dispatch of these news mails at any time by clicking on the corresponding link at the end of the e-mail.

In order to keep you up-to-date about the progress of the project, organization or fundraising campaign that you have provided support for, we occasionally forward news in an e-mail to you from the respective manager in charge. You may stop the future dispatch of these news mails at any time by clicking on the corresponding link at the end of the e-mail.

You may adjust the settings for the future receipt of notifications at any time in your user profile.

iFrames on the Websites of Other Providers

Organizations and projects may also be supported using an embedded betterplace donation form (iFrame) on other websites. In these cases your information as is normally the case will be directly transmitted to (and not to the respective organization/project).

Cookies, Google Analytics, Open Rate und Click Rate uses cookies, which are sometimes temporarily saved in the random access memory on your computer (“Session Cookie”) or sometimes permanent cookies, which are saved onto your hard drive (“Permanent Cookie”). Cookies are files that are transferred from a website onto your computer while you call up and retrieve the Internet page. These files allow us a more efficient design and construction of our Internet page. You can prevent cookies from being saved at any time by adjusting the settings of your Internet browser as well as delete any cookies that have already been saved.

This website uses Google Analytics, a web analysis service operated by Google Inc. („Google“). Google Analytics uses cookies. The information generated through the cookie about your use of this website will generally be transmitted to and saved on Google’s server in the USA. However your IP address will be truncated in advance by Google, if within the Member States of the European Union or in the other states subject to the European Economic Area Treaty IP anonymization has been activated on this website. Only in exceptional cases shall the complete IP address be transmitted to a Google server in the USA and then truncated. Under contract with this website operator, Google will use this information to evaluate your use of the website in order to compile reports about website activity and to render additional services in connection with website and Internet use for the website operator. The IP address transmitted from your browser by Google Analytics will not be combined with other Google data. Using the appropriate settings in your browser software you can prevent cookies from being saved. We would, however, like to call your attention to the fact that doing so may prevent you from being able to utilize all the website’s functions. Moreover, you can prevent Google’s collection and compilation of data (incl. your IP address) related to your use of the website generated by the cookie as well as Google from processing this data by downloading and installing a browser plug-in available at the following Link.

A statistical evaluation graph will be included in the HTML portion of the Newsletter e-mails sent by giving gAG information about whether or not an e-mail was opened. The HTTP link will be encoded in the HTML portion of the e-mail so that can be included and counted when links are clicked. This enables gAG to gather information on and save the origin of the link and the link destination of the HTML recipient for statistical purposes. If you do not wish to be included within this statistical evaluation, you can either adjust the settings of your e-mail program to disable this process or cancel your Newsletter subscription. Cancellation/objection to statistical evaluation may be carried out by clicking on the link provided for in the Newsletter or by sending an e-mail (address: or a letter (address: gAG; Schlesische Strasse 26, D-10997 Berlin).

Social Media Plug Ins


Plug-ins from the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA, may be integrated on The plug-ins are marked with a Facebook logo or with the add-on “Facebook Social Plug-in”. A list of Facebook plug-ins is available here. If you visit a page containing such a plug-in a direct link will be established between your browser and the Facebook server. Facebook will receive information that using your IP address you visited our site. If you click on the Facebook plug-in while logged in to your Facebook account, you will be able to link the content of the Fab-webpages to your Facebook profile. This will enable Facebook to assign a visit to to your user account. Please be aware that as a provider of the pages we receive no information about the content of the data transmitted or its use by Facebook. More detailed information about this is available to you in Facebook’s data protection declaration, which you can retrieve here.  If you do not want Facebook to ascribe your visit to to your Facebook user account, then you must log  out of Facebook.

Google +1 uses social plug-ins from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, (hereinafter “Google”). If you call up and retrieve pages that contain such a plug-in, data can automatically be transferred to Google’s server about your Internet activity. has no way to regulate the type and scope of data collected and transmitted to Google. If you are logged in at Google, Google can allocate your visit to your Google account. More information about the privacy policy of the Google + 1 Button can be found by clicking onto Google +1 Privacy Policy.

Twitter uses the service functions of Twitter. These functions are supplied by Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA. Using Twitter and the operation “Tweet” the website you visit is linked with your Twitter Account and disclosed to other users. This will allow data to be transmitted to Twitter. Please be aware that receives no information about the content of the data transmitted or its use by Twitter. More information about this is available to you in the Twitter Privacy Policy .

Links to Websites of Other Providers

Links to other Internet sites may be placed on’s site, in particular from cooperation partners. is not responsible for any content contained on these sites or for the compliance with any data protection regulations by third parties on their sites.

Other Rights of reserves the right to use, retain or disclose personal information in such a form that is legally required in order, for instance, to reasonably investigate user complaints or possible violations of the law, protect the integrity of the Internet site, answer your questions and inquiries, or provide requisite support and assistance as prescribed by law within the context of state and government investigations into legal violations.

Right to Information and Revocation

You have a right to know about the personal information that has been saved about you and a right to have data blocked from disclosure, deleted or corrected. If you would like information about what personal information has been saved about you, to correct, block or delete certain information, or for other questions regarding the use of your personal data and information that has been supplied to us, please contact our Security Administrator per e-mail (at: or send the Security Administrator a letter (address: gAG; FAO Security Administrator (Datenschutzbeauftragter); Schlesische Strasse 26, D-10997 Berlin).

If gAG’s use of your personal data and information is based on consent which you have given, you may withdraw such consent at any time by sending us a letter to that effect at the following address ( gAG; Schlesische Strasse 26, D-10997 Berlin) or via e-mail at, which will become effective after the date thereof. Independent of any prior assent, you may generally object to the use of your data by simply informing us about this fact.

Data Protection and Privacy Policy Status and Amendments; Security Administrator

This data protection and privacy policy is valid from June 3, 2013 and currently.

We reserve the right to amend our terms and conditions of use as well as this data protection and privacy policy at any time at our sole discretion, especially to modify them in order to comply with legal or technical changes. Any amendment will be posted on our website 30 days before becoming effective. Simultaneously, registered users will be informed per e-mail about intended changes. Therefore, we kindly request that you regularly observe most current and up-to-date version posted on our website.

For any suggestions or questions regarding the collection, processing and use of your data by please contact our Security Administrator at anytime: gAG
– Security Administrator (Datenschutzbeauftragter)
Schlesische Strasse 26
D-10997 Berlin